General

Q: WHAT IS VERMEIL?

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A: Gold Vermeil is sterling silver that has been gold-plated. This is a good combination for those with allergy to normal, plated jewelry items. The difference between vermeil, and gold-filled, is in the thickness of the gold and the base metal used. In vermeil, the base is sterling silver. Vermeil must meet FTC standards of 100 millionths of an inch of gold layered over sterling silver. Vermeil should not be machine polished.

Q: WHAT IS Gold-Filled Metal?

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A:  Gold-filled, or gold overlay, is made by heat- and pressure-bonding a thin layer of karat gold to a brass (or other base metal) core. The "14/20" or "12/10" notation refers to the industry shorthand describing the resulting material. The first number is the karat purity of the gold used; the second number is the amount, by weight, of gold to the substrate material. "14/20" gold-filled material is made with 14-karat gold and the gold represents 1/20th (or 5%) of the total weight of the material. You may occasionally see other notations, too; each will inform you about the material's make-up. For example, "14/40" gold-filled is composed of 14-karat gold that represents 1/40th (or 2.5%) of the overall weight of the material.

• Karat gold covers the brass surface, making it tarnish-resistant.
• The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film.
• All of thepicollection.com’s gold-filled products meet federal quality standards.

Q: Will vermeil + gold-filled tarnish?

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A: With proper care, vermeil and gold-filled jewelry does have the power of resisting tarnish. However, as does pure gold, gold-filled metals do get dirty with time and exposure to unexpected elements. Your pi jewelry will need some TLC once in a while to maintain the original sheen.

We stand behind quality and standards of the metals we use to ensure you are getting the best product possible. All metals meet US standards. Should something happen to your jewelry please apply for our Homies for Life program.

Q: Is vermeil + Gold hypoallergenic?

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A: Nickel is the leading cause of jewelry allergies. We aim to keep all of our jewelry nickel and lead free.

Some people have allergic reactions to some plating because traditional plating requires nickel to brighten the appearance of the gold. However, our plating process eliminates the need for nickel.

Our gold-filled items are also certified to be nickel free.

Q: Is all jewelry made in the US?

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A: Yes, all thepicollection.com jewelry is made in the USA. We pride our branding on the quality of US made products.

Q: How do I care for my vermeil + Gold-filled jewelry?

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A:  Care should be taken when cleaning gold-filled and gold plated jewelry to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry.

Although gold-filled jewelry will not tarnish, it will get dirty. The oils from your skin transfer to the metal and need to be washed off periodically. The easiest way to care for it is to scrub it with an old soft toothbrush and a mild dish washing liquid. Rinse it well and lay on a towel to dry. Be sure it is completely dry before storing.

Q: Do you make custom pieces?

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A:  At this time, we do not do custom pieces.

Q: WHAT size ring should I buy?

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A: Not sure what size to buy? Pick a finger and check out our sizing guide that you can use from home.

Figure out your ring size here

Shipping

Q: WHAT shipping method does pi use?

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A: All web orders placed for domestic transit are shipped via USPS First-Class Mail.
International web orders are shipped via USPS First-Class Package International Service.
Local pickup from our office is available for Oahu, HI customers only.

Q: WHere is the Honolulu, HI local pickup location?

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A: All local pickup orders are picked up at:

119 Merchant St Suite 605
Honolulu, HI 96813

One of our team members will be in touch with you prior to your scheduled pickup time.

Q: What shipping method does Pi use?

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A: All web orders placed for domestic transit are shipped via USPS First-Class Mail.International web orders are shipped via USPS First-Class Package International Service.Local pickup from our office is available for Oahu, HI customers only.

Q: How soon can I pickup my local pickup order

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A: Thepicollection.com estimates 2 business days for order processing. You will receive shipping confirmation once your order has been processed and is ready for pickup. One of our team members will be in touch with you to coordinate a pickup time.

Q: What if I miss my local pickup time?

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A: Should you miss your pickup time, we will hold your order for 7 business days. If the item is not picked up by the end of the 7th business day, your order will be returned to inventory and fully refunded.

Q: Do you ship internationally?

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A: Currently, thepicollection.com ships to Canada and Japan via USPS First-Class Package International Service. We hope to add more countries in the future. Please check out our stockist page for retailers in your country.

Disclaimer: All taxes, duties and customs fees associated with international shipping are the responsibility of the buyer. We do not refund lost orders. Once it leaves our facility, it is now in the responsibility of the US Postal Service to get it to you safely.

Refunds & Exchanges

Q: Can I exchange or get a refund on my purchase?

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A: All un-worn jewelry purchased from thepicollection.com is available for return or exchange within 7 days of delivery. The receipt/order confirmation is required to show proof of purchase. Shipping will not be included in the refund.

Q: WHat if my item is damaged during the shipping process?

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A: We understand at times through transit, jewelry pieces will not always make it. If that is the case, we will gladly refund or exchange the product after review. Please email us at hello@thepicollection.com to submit a damaged appeal. All cases must be submitted within 7 days of delivery. Once the case is approved, please send the damaged piece to The Pi Collection

119 Merchant St Suite 605
Honolulu, HI 96813

When the damaged piece is received, we will send you a replacement or credit your original form of payment (which ever decision was made during case approval). All transactions are made via customer consent.

Q: Do you refund lost orders?

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A: We provide shipping tracking numbers with every order. We do not refund lost orders. Once it leaves our facility, it is now in the responsibility of the US Postal Service to get it to you safely.

To contact USPS, check out their site, USPS.com.

Q: How soon can I pickup my local pickup order

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A: Thepicollection.com estimates 2 business days for order processing. You will receive shipping confirmation once your order has been processed and is ready for pickup. One of our team members will be in touch with you to coordinate a pickup time.

Wholesale

Q: I have a retail location, how do I get Pi in my store?

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A:  At this time, we've discontinued our wholesale line.

Collaborations

Q: How do I become a pi brand ambassador?

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A: Please email press@thepicollection.com for information on how to receive Pi products for your blog and social media accounts.

Q: I'm interested in collaborating my brand and Pi. How do we make this happen?

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A: Please email hello@thepicollection.com for information.